Privacy Policy
This policy explains how Streamplane (“we”, “us”) collects and uses personal data when you visit this website, request access, or use the Streamplane streaming API. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The data controller is Streamplane; reach our data protection contact at [email protected].
1. Data we collect
- Access requests: name, work email, company or project, and the use-case details you provide.
- Account & billing: login email, billing contact, API token metadata.
- Technical data: IP address, user agent, request timestamps and error logs, kept for security and reliability.
- Service data: the events you publish or subscribe to pass through our edge to deliver the service; we do not inspect their contents for any other purpose.
2. How we use it and the lawful basis
To respond to access requests and provide the service (performance of a contract or steps prior to one); to keep the platform secure and prevent abuse (legitimate interests); and to meet legal and accounting obligations (legal obligation). We do not sell personal data and do not use it for third-party advertising.
3. Sharing
We share data only with vetted processors that host our infrastructure, send email and process payments, under contracts requiring confidentiality and appropriate security, or where the law requires it.
4. International transfers
Where personal data is transferred outside the UK, we rely on adequacy regulations or the International Data Transfer Agreement with supplementary safeguards, including encryption in transit and at rest.
5. Retention
Access-request data is kept up to 24 months after last contact; account and billing records for as long as the law requires; technical logs up to 90 days; message payloads only for the replay window of your plan.
6. Security
TLS 1.3 in transit, AES-256 at rest, scoped tokens, least-privilege access and audit logging of administrative actions.
7. Your rights
Under UK GDPR you have the right to access, rectification, erasure, restriction, objection and portability. We respond within one month. You may also complain to the Information Commissioner’s Office (ico.org.uk).
8. Cookies
This site uses only strictly necessary storage. We do not use advertising or cross-site tracking cookies.